2020 has been a year of disruption which has forever changed our business landscape. The pandemic has changed the way we live, work and play forever but it hasn’t changed our expectations for exceptional customer experience (CX).

Preparing your organization for long term work at home success aligned to CX is critical. The benefits, such as cost savings, flexibility, and business continuity are real, but so are the challenges. Listen to a group of panellists who have played key roles in implementing and driving work at home practices for their respective organisations.