Learn how a leading retailer got a digital-first makeover to better connect with customers, and gain guaranteed cost savings.
DIGITAL TRANSFORMATION
Shaping your brand for the future of CX
Take your digital experience to the next level.
Your customers want to do things their way. They expect you to meet their rising expectations for speed and simplicity, and you are pressured to achieve this consistently in more channels—with improved CSAT, lower cost to serve, and while continuing to grow and stay ahead of the curve. We help you spot new opportunities to bring more value for customers, and to empower your frontline staff with technology and insights to create exceptional experiences. We explore new possibilities created by AI, cloud, and automation, and how to make them work seamlessly within your IT landscape and CX operation.
Self-Service, Chatbots & VAs
For customers, self-service means 24/7/365 convenience. For companies, it means meeting customer needs in their channel of choice with lower costs. We help you create a self-service strategy that meets the needs of your customers and your business. Our intuitive solutions act on customer intent, in a natural, human-like way—from mobile apps and chatbots, to interactive voice response (IVR) and conversational virtual assistants (VAs).
Intelligent Automation
Lay the groundwork for modern efficiencies by eliminating roadblocks to high-quality customer experiences through automation. Too often, automation initiatives occur in silos or fail to produce the intended results. We help you evolve your legacy infrastructure and operations with a digital workforce capable of meeting the demands of the new economy.
Contact Center Transformation
Thanks to AI and the cloud, a new type of contact center has emerged—enabling personalized experiences to support omnichannel journeys—with improved service resiliency, flexibility, and a lower cost to serve. Need help to get there? We look holistically at your CX capabilities to help you transition to the contact center of future, and introduce ways of working that enable longer-term operational change.
Enterprise Modernization
To find your way through a maze of digital transformation initiatives, you need to quickly make business-critical changes and keep pace with a rapidly evolving CX. We help future-proof your enterprise through a hands-on, user-centric approach to problem-solving. Meet the demands of continuously improving CX with agility, scalability, and self-service that are the difference-makers for customer-centricity.
Featured Insights
Concentrix XP Intelligent Virtual Assistant
Learn how our XP Intelligent Virtual Assistant can help you use the power of speech, chat, and messaging to provide personalized interactions,
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