Take your CX strategy to the next level
Identify the areas in your CX strategy that require improvements to delight customers and improve business performance.
CX Accelerate
CX Accelerate is a consulting engagement that analyzes your CX strategy and execution and delivers actionable insights with a prioritized roadmap for rapid and measurable impact.
Increase Revenue
* $100M Increase in Revenue
Reduce Churn
* 20% Reduction in Customer Churn and $40M in Revenue Retention
Decrease Customer Effort
* Lower Effort, Digital Experience for 2.1M more customers
Increase CSAT
* 15% improvement for email, 7% for chat and 6% for voice
Reduce Cost
* 22% Reduction in Customer Support and $2.3M decrease in support costs
* Real customer’s outcomes