CONCENTRIXCX for Slack provides bidirectional integration capabilities that automate alerts and responses within customer
experience management channels.

Streamline Inbound Ticketing

Automatically create and update tickets upon survey completion

Automate Service Recovery

Assign follow-up cases in Slack based on feedback response rules configured in CONCENTRIXCX

Coaching Opportunities

Notify managers of coaching opportunities when an advisor receives a poor rating from survey
through Slack