CONCENTRIXCX for Salesforce provides bidirectional integration capabilities with Salesforce Sales and Service Clouds to combine customer data insights and drive closed-loop feedback actions.

Event-Driven Feedback Management

Automatically trigger feedback invitations based on key events or account activity within Salesforce

Push Notifications

Alert account team members or executives through direct notifications in Salesforce when key
stakeholders provide feedback

Embedded Insights

Provide Salesforce users with aggregated results through visualizations and individual feedback
details within account records

Automated Closed Loop Actions

Assign follow-up cases in Salesforce based on feedback response rules configured in CONCENTRIXCX