What makes the truly great VOC programs stand out? Employee, or user, engagement! How much employees access and interact with customer feedback is crucial for stronger CX performance.
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We Do- Strategy – CX Consulting + Design
- Customer Experience Strategy – CX Transformation, CX Model Design, CX Benchmarking, Digital Selling, Customer Loyalty, Customer Research
- Experience Design – Journey Design, Service Design, Touchpoint Design, Human-Centered Design, Product Realization
- Digital Transformation – Self-Service, Chatbots & IVAs, Intelligent Automation, Contact Center Transformation, Enterprise Modernization
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- Digital Self-Service & Cloud – XP Messaging, XP Contact Center, XP Virtual Assistant
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- Technology & Systems Integration – Systems Integration, Process Optimization, Enabled Operations, IT Services, API Management & Security
- Data & Analytics – Customer Experience Analysis, Speech & Text Insights, Operational Analysis, Sales & Revenue Generation, Journey Analytics, Agent Assurance Tool
- Voice of the Customer Solutions – Listen, Analyze, Act, Empower
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- Strategy – CX Consulting + Design
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