CX Pros: Stay Agile, or Risk Failure | Concentrix Though Leadership

“Business as usual” is gone – along with the days when CX surveys could almost run on autopilot, meaning it’s more important than ever to stay agile or risk failure.

Customers’ wants, needs and experiences have undergone a great many changes. Fortunately, advancement in technology has opened up the opportunity to be nimble, and now is the time to increase agility on your feedback management programs.