Everest Group Recognizes Concentrix as a Leader for CXM Services in the Americas

We are honored to be named as a Leader in Everest Group’s report “Customer Experience Management (CXM) in the Americas – Service Provider Landscape with PEAK Matrix® Assessment 2022” for the seventh consecutive year in a row. This report assesses CXM service providers in the Americas, examining their market impact, vision, and ability to deliver services successfully.

Concentrix was positioned as a Leader for market success, vision and strategy, service focus and capabilities, digital and technological solutions, domain investments, and buyer feedback.

Download the “Focus on Concentrix” report today to learn more about why Everest Group named Concentrix a Leader for the seventh consecutive year.