The benefit of conversational AI is about more than just shifting conversations to digital. It’s about providing the foundation to build better relationships with customers, one that fosters a deeper understanding of their needs and offers the ability to personalize services, allowing you to proactively provide information when they need it.
With 62% of consumers expecting companies to adapt based on their actions or behaviors, and 76% expecting companies to understand their needs and expectations, the future is grounded in providing a better customer experience. The most successful businesses will embrace emerging technologies like conversational AI to meet those needs and expectations.
AI has the potential to not only improve experiences for customers, but advisors as well. It can alleviate repetitive tasks like validating credentials, registering preferences, and routing calls, freeing advisors to serve, sell, and market better. Read on to discover more about the benefits of conversational AI that can be achieved in the contact center utilizing AI technologies.