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COVID-19 Testing & Vaccine Support
Enabling successful testing and vaccination roll-out programs
Implement your testing and vaccination program with speed, efficiency, and thoughtfulness.
As the healthcare industry begins to prepare for COVID-19 vaccine distribution and delivery, it faces the incredible challenge of how to vaccinate millions of people in a short time. We can help.
With HITRUST CSF certification and deep domain expertise in all nuances of healthcare and pharmaceutical services, Concentrix can quickly deploy and scale support for your testing and vaccination program with our global workforce. We can help ensure compliance with evolving government guidelines, and provide an empathetic, human experience for your members, customers, and patients.
Engagement & Support
Supported by innovative technology and analytics, our agent workforce has the social, emotional, and problem-solving skills to answer questions, provide information, and handle complex issues related to testing and the vaccine administration process, including:
- Dedicated helplines
- Eligibility inquiries
- Adverse event reporting
Appointment Setting
Set up digital or agent-assisted appointment scheduling to book first and second dose vaccinations, as well as telemedicine or other provider services. Send proactive reminders of scheduled appointments via outbound calls, text messaging, email, or outbound IVR messages.
Claims & Benefit Support
Be prepared for the surge in health plan administration needs by leveraging our back office support functions to configure the new set of benefits covering COVID remedies and process vaccination claims.
Digital Enablement
Deploy our secure digital and mobile application solutions—such as natural language IVR, bots, and messaging—to handle inquiries more efficiently, and provide better CX through easy self-service options. We can quickly enable digital solutions to address items such as FAQs, appointment availability, and proactive notifications.
Our healthcare expertise:
21
Years of experience
12
Countries
60M
Annual transactions
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