Accomplished in leading the way for policy management and monitoring, Concentrix will validate the accuracy and safety of everything, from product reviews and customer feedback, to multimedia user-generated content and virtual creative environments. Our experts will help shape your moderation strategy, so you can react quickly and consistently to inappropriate, harmful, or fraudulent content, to build trust and safeguard experiences.

Concentrix’ Content Trust & Safety practice is uniquely designed with moderator wellness at the core of everything we do, providing a safe and secure environment for our moderators to work in that’s tailored to the content they need to review. Our globally distributed team of over 20 clinical professionals has over 160 years of combined experience in the fields of psychology, psychotherapy, counselling, and mental health care, and they are supported by physical and mental wellbeing practices that are recognized by the industry for research-led innovation.

Our moderation practice, spanning 15 countries, is well-versed in country and regional specific internet laws, government regulation, and wellbeing legislation. This culturally and linguistically diverse team will enable you to adjust to the localized nuances of online standards and procedures to deliver better and safer online experiences throughout the world.

Concentrix’ investments in research and development infuse technology with wellness to shape a robust industry standard that adjusts swiftly to emerging moderation needs. By achieving ever-greater levels of moderation accuracy, our proprietary tools are evolving the role of AI and human moderation and creating powerful insights to prioritize moderator wellness.