Delivering CX with flexibility and scalability

The right number of high quality agents, right when you need them

With Concentrix Work At Home, you can quickly react to unplanned events, meet seasonal demands, and support volume surges, with an expanded, experienced hiring pool aligned to your brand. Adding home agents to a brick-and-mortar contact center is seamless, and with Concentrix’s skilled workforce management team, we can provide over 90% schedule optimization and 10-20% lower TCO.

Work At Home is a key strategy for business continuity planning, removing the single point of failure that a centralized service location can represent.

Concentrix Work at Home

Virtual Operating Model

Work At Home teams are uniquely empowered to deliver exceptional customer experiences and business results through:

  • Collaboration tools designed to engage and connect teams
  • Virtual management tools for coaching, developing, and motivating
  • Modern, adaptive, blended virtual training approach
  • Certified leadership and virtual training experts

Proven Experience. Rapid Deployment.

14+ years of experience. 6 Countries. Tens of thousands deployed globally with ongoing expansion.

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