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Omnichannel Feedback

Understand the entire experience.

The journey for every customer and employee is unique—from the actions they take to how they provide feedback. Understanding their perceptions at each point in the journey is a challenge most companies face. From surveys to social media and beyond, ConcentrixCX captures and unifies customer signals from any touchpoint along any journey.

Social Media

Manage your online reputation.

Easily capture chatter from key social outlets and leverage artificial intelligence to isolate pain points, identify at-risk customers and respond instantly. Social feedback is presented alongside other insight sources, providing immediate visibility into cross-channel strengths and opportunities.

Customer Interactions

Tap into rich insights from your contact centers.

Integrate data sources such as calls, emails, and employee notes to uncover new ways to improve. Use artificial intelligence to find problem areas and identify at-risk customers. Insights are presented alongside survey results, providing a more holistic view of the experience.

Setting the pace for CX excellence

“Concentrix is great for buyers looking for a blend of technology and services with a strong focus on analysis and action.”

The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020.

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Concentrix Voice of the Customer

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